FREQUENTLY ASKED QUESTIONS
Pricing & Payments
The shipment price is calculated on the basis of exact weight or volumetric weight (whichever is higher) and the destination of the item. These are calculated by our agent at the time of pickup and the exact price is given to you accordingly.
What is the price estimate shown on the website?
The price estimate shown on the website is calculated based on the shipments of similar nature which have been shipped through Dependo. It is inclusive of all charges, fees and taxes. This estimate is highly accurate, but the final price charged to you may vary based on the actual dimension and weight of your item.
How to calculate the volumetric weight for my item?
The volumetric weight (in kgs) maybe calculated by the following formula: length (cm) X breadth (cm) X height (cm) / 5000
Are there any extra charges for pickup and packaging?
No. The pickup & packaging are on us.
How can I make the payment?
Our pickup agent will collect cash payment from you only after he packs and weighs your shipment in front of you. You can pay him after you are fully convinced with the quality of service.
Are there any cancellation charges?
There are no charges to cancel a pickup. If you wish to cancel a shipment after it has been picked-up, appropriate local/national/zonal shipment charges will apply depending on the current location of the courier. The remaining amount will be reimbursed to you.
Can the item be picked-up immediately?
Yes. Once you schedule a pickup, our agent would arrive in less than 3 hours to pickup your item!
Can I schedule a future pickup now?
Yes. You can book any of the available time-slots for any future date.
What do I need to do when your agent arrives for pickup?
At the time of pickup our authorized agent will inspect the item(s) and verify it with the information provided in your online booking request. Please make sure the item(s) are laid out on a table for fast inspection. In case you have packed the item beforehand, we may, at our sole discretion, open the package and check the contents before the pickup. We may refuse to accept an already packed item. If the item is confidential our agent will ensure that the method of inspection is acceptable to you.
Can your agent refuse to pickup any item?
Our agent may refuse to pickup an item if it is not on the list of items mentioned by you while scheduling the pickup if it belongs to the list of items which are unlawful or prohibited by Dependo(click here to know more) or if it exceeds the weight/dimension constraints as mentioned on the website.
Can I change the pickup address?
Once a pickup is scheduled you cannot change the pickup address. To change the pickup address, please cancel the old pickup and book a new one.
How will the packing be done?
Our agents are experts and extensively trained for packing your item safely and efficiently. They bring along appropriate packing material based on the item that you mentioned mention in your booking.
What if the item(s) is already packed?
For security purposes, our agent may ask for the package to be opened to inspect the item being picked-up to ensure compliance with our policies.
What if the item is damaged in transit?
For any damages claimed within 7 days of delivery, we refund upto Rs.5,000 or the shipment value, whichever is lower.
Can I get parcels delivered to Post Office boxes?
You may deliver courier to Post Office Boxes but we would not be able to provide any Proof of Delivery due to functional limitations.
Under what circumstances is the courier not be delivered?
The courier is not delivered in case
- There is an issue in the address
- There is a mismatch in the address and the pincode
- The customer is not reachable
- The person has refused to accept the courier
Will I be informed about the delivery?
Once the item is delivered, it will be communicated to you on your registered phone-number.
Why is my tracking information not updating?
Tracking details are updated whenever our shipments pass through a hub in the process of delivery. You can start tracking your items right from the time of pickup. Sometimes the information may take more than expected to be updated because the item may still be stuck in transit. However if you wish to know more about the status, you can mail us at email@example.com
What items will not be shipped by Dependo?
Items prohibited by law cannot be couriered through Dependo including, but not limited to,
- Indian Postal Articles and all items that infringe the Indian Postal Act of 1898
- Precious and semi-precious stones, gems, jewellery and equivalent items
- Radioactive or magnetic material
- Negotiable Instruments (Bearer Form)
- Pornographic material
- Sodexo pass
- Firearms, explosives and military equipment
- Flammable Items
- Toxic and infectious Items
- Powders and chemicals
- Machinery parts containing oil, grease, fuel or batteries
- All restricted items as per guidelines of IATA
- Class 1: Explosives
- Class 2: Gases
- Class 3: Flammable Liquids
- Class 4: Flammable Solids
- Class 5: Oxidizers and Organic Peroxides
- Class 6: Toxic & Infectious Substances
- Class 7: Radioactive Material
- Class 8: Corrosives
- Class 9: Empty Cylinders
- Class 10: Miscellaneous e.g. Magnets – a danger to airplane equipment
How to schedule a pickup for heavy/bulk items or large shipments?
For heavy or bulk shipments (items exceeding 20 kg in weight or 30”x30”x20” in dimensions) please mail us at firstname.lastname@example.org
Can I courier TV, Paintings and other fragile items?
Our packing ensures that any fragile or delicate item has minimal chances of damage while in transit. If your item falls within our dimension limit, you can right away book a pickup. However, if the dimensions are bigger than our limits, you can mail us at email@example.com to schedule a pickup.